ClientCare Software Assurance – 27 MAY 2009
Accpac's ClientCare Software Assurance Plan is for businesses who want to keep their system running on the latest and most up-to-date Accpac software. It provides Accpac clients with the long-term security of a comprehensive product upgrade plan for a 12-month period.ClientCare Software Assurance is a great low-cost alternative to purchasing product upgrade
The ClientCare Software Assurance Plan is managed co-operatively between Sage ACCPAC, Softline ACCPAC (Pty) Ltd and the client’s Solution Provider to ensure automatic supply of upgrade software.
As of September 2005, the Softline ACCPAC SupportPlus Programme has been renamed to ClientCare Software Assurance Plan. Neither the features, nor the pricing has changed. The reason for the name change was to address the misnomer that the Programme included support. SupportPlus was first introduced on the 1st of September 1998, whereby it became compulsory on new and upgrade software purchases. The fees under this SupportPlus Programme, now known as ClientCare Software Assurance Plan fees are calculated on the current suggested retail price (SRP) of Accpac products but not on additional database seats. Please note that these ClientCare Software Assurance Plan fees do not include technical support or training requested of the Solution Provider by the client.Pricing & Benefits
The ClientCare Software Assurance Plan fee is calculated at 18% of the current full product retail price. All upgrades during the year of contract are supplied at no charge. ClientCare Software Assurance Plan is compulsory for the first year. Annual renewals will be offered to clients.
If a client drops the plan and renews in a later year, the client will be required to pay backdated reinstatement fees – these are calculated at 1.5% of the current SRP per month outstanding, plus one additional month. Clients who purchased software before the SupportPlus Programme was introduced, must first upgrade to the latest version in order to take out the ClientCare Software Assurance Plan.
ClientCare Software Assurance is clearly better value for clients. Consider the following example with Accpac 200 ERP General Ledger, Accounts Receivable, System Manager and 5 user LanPak. With a current SRP of R77,064.00 (including VAT) for the system, the ClientCare fee at 18% of the SRP is R13,871.52 (including VAT). This compares very favourably with standalone upgrade fees of R68,135.52 (including VAT) to upgrade the system. This includes the first year compulsory ClientCare Software Assurance Plan fees.Supply of upgrades
ClientCare Software Assurance Plan upgrades are installed by the client’s Solution Provider, via Master CD. Softline ACCPAC Provides each registered Solution Provider with a set of Master CDs, which they are entitled to install at each and every client’s site. The SP can provide the client with duplicates of their Master CDs but each client will receive a unique activation code. The Solution Provider will be designated by the client, upon registration with Softline ACCPAC. If the client would like service through a different reseller, the client, though their new Solution Provider must provide written notification in a “Change of BP” form to Softline ACCPAC, so that the records can be amended.
Please note that that the Accpac product names have changed as follows:
ACCPAC Advantage Series is now referred to as Accpac ERP
ACCPAC Advantage Series Small Business Edition is now Accpac 100 ERP
ACCPAC Advantage Series Corporate Edition will now be Accpac 200 ERP
ACCPAC Advantage Series Enterprise Edition will now be Accpac 500 ERP
In summary, ClientCare Software Assurance Plan ensures that clients are always up-to-date with the latest in accounting features and technology thus protecting the client’s investment and future business needs.
