service manager

Service Manager is Technisoft's flagship product. Technisoft has been in the Service Industry for over 20 years and has been developing Service Management software solutions for more than 15 years. Service Manager links the different aspects of the Service process including:

• Quotations, Jobs, Projects, Invoices, Credits, Templates

• Job Planner, Labor Scheduling and Dispatch

• Response Tracking, Escalation Management

• Labor / Time Billing (Time Entry) 

• Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance

• Service Level Agreements / Contracts

• Warranty, Manufacturer/Vendor & Customer Returns (RMA’s)

• Serialized Tracking of Equipment

• Symptom, Fault, Solution Knowledge Base

• Metering (including conditional maintenance)

• Site and Equipment History

• Rentals

• Requisitions and Purchase Orders

• Subcontracting

• Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries 

• Financial Distribution Statistics by Site, Employee, Model, Industry, and more

• Notations, Instructions, including File Attachments and Follow-ups

• Fully securitized Employee and Customer Web Portals

• PDA Mobile Field Solutions (online/offline)

• Integration to Accpac ERP GL/AR/IC/AP*/PO/SN/LT*/CRM
  

• Service Centers / Branches / Departments / Divisions, and more.

• 
  
  
  
• 
  
  
  
•